Support

How do I play WorderMurder?

Connect adjacent letters on the board to form words. Chain words together to create longer matches and complete level objectives. Each level presents unique challenges that advance the murder mystery story.

How do I save my progress?

Your game progress is automatically saved locally on your device. Make sure you don't uninstall the app or clear app data, as this will delete your saved progress.

I lost my progress. Can you restore it?

Unfortunately, game progress is stored locally on your device. If you've uninstalled the app or cleared app data, we cannot restore your progress. We recommend keeping regular backups of your device.

How do in-app purchases work?

In-app purchases are processed through your device's app store (Apple App Store or Google Play Store). All purchases are subject to the terms and conditions of your app store. Refunds are handled through your app store's refund policy.

The game is running slowly or crashing

Try these troubleshooting steps:

• Close and restart the app
• Restart your device
• Make sure you have the latest version of the app installed
• Free up storage space on your device
• If the issue persists, contact us with details about your device

Is my data private?

Yes! WorderMurder is designed with privacy in mind. Your game progress is stored locally on your device. We collect minimal anonymous analytics to improve the game experience. See our Privacy Policy for more details.

Can I play offline?

Yes! WorderMurder can be played completely offline. An internet connection is only needed for initial download, app updates, and in-app purchases.

Game won't start

• Ensure your device meets the minimum system requirements
• Update to the latest version of the app
• Restart your device
• Reinstall the app (note: this will delete local progress)

Sound not working

• Check your device's volume settings
• Check if Do Not Disturb mode is enabled
• Verify sound settings within the app
• Restart the app

In-app purchases not working

• Check your internet connection
• Verify your app store account is properly set up
• Check if parental controls are restricting purchases
• Contact your app store support for purchase-related issues